FAQ

Question 1

Who can use MaffeiCare?

Accepted Answer

Licensed clinics, medical practices and licensed practitioners in United Arab Emirates, Jordan, Palestine, Israel. We check every clinic's licence before it goes live.

Question 2

How do we sign up?

Accepted Answer

Apply online in a few minutes: tell us about your clinic and upload your licence. We check every application and tell you by email when your clinic is approved. Then you add your team and patients.

Question 3

What do we need to apply?

Accepted Answer

The clinic's name, address and phone; the licence number and the authority that issued it; and the owner's identity document, licence to practise and clinic licence (photo or PDF).

Question 4

Is there a free trial?

Accepted Answer

Yes. Your first period is free and you don't need a card to start. Before it ends we email you a week ahead and again the day before.

Question 5

Do patients need to install anything?

Accepted Answer

No. Patients get reminders by email or WhatsApp, and can register themselves by scanning your clinic's QR code — no app or account needed.

Question 6

How much does MaffeiCare cost?

Accepted Answer

Prices are set for each country. Sign up and choose your country to see your plan's price. Clinic groups on the Group plan get a custom price — contact sales.

Question 7

Which plan is right for us?

Accepted Answer

Clinic is for one location with up to 3 staff accounts. Practice covers up to 3 branches and 15 staff accounts, and adds inventory, treatment plans and the AI assistant. Group is set up for your group's number of branches and staff, and adds audit-log export and priority support.

Question 8

How do we pay?

Accepted Answer

Monthly or yearly, charged in advance through our payment provider. Paying yearly gives you 12 months for the price of 10. We never store your full card details.

Question 9

Can we change or cancel our plan?

Accepted Answer

Yes, at any time, from the billing page in the app.

Question 10

What happens when the free period ends?

Accepted Answer

Choose a plan to keep working. If you don't, your account becomes read-only — you can still see and export everything.

Question 11

Do you give refunds?

Accepted Answer

Fees are not refundable, except where the law requires a refund.

Question 12

Can our price change?

Accepted Answer

We give at least 30 days' notice before a price change applies to your subscription.

Question 13

Which languages does it support?

Accepted Answer

Arabic and Hebrew (right-to-left) and English. Each person in the clinic picks their own language, and patient emails go out in the patient's language.

Question 14

Can we use it in more than one branch?

Accepted Answer

Yes. The Practice plan covers up to 3 branches, and the Group plan is set up for as many branches as your group needs. Staff can switch branch, and owners can see all branches together.

Question 15

Does it work for dental clinics?

Accepted Answer

Yes. There is a dental chart for teeth and surfaces, treatment plans in phases, and planned work turns into invoices.

Question 16

Can we send reminders on WhatsApp?

Accepted Answer

Yes, on every plan. Appointment reminders go out on WhatsApp and patients confirm or cancel with one tap. WhatsApp is off until your clinic switches it on in Settings → Messaging, and patients can reply STOP at any time. Reminders and recalls also go out by email.

Question 17

Is there an AI assistant?

Accepted Answer

Yes, in beta, on the Practice and Group plans. It is off by default and we switch it on for your clinic when you ask. It answers questions about your clinic and drafts messages and summaries, and you approve every action. Its medical information supports your doctors — it is not a recommendation, and the doctor decides.

Question 18

Can we control what each person sees?

Accepted Answer

Yes. There are roles for owners, doctors, reception and accounting, and a full audit log of every change.

Question 19

Where is our data stored?

Accepted Answer

Our servers and database are in the European Union (the Netherlands), and uploaded files are stored privately with Cloudflare. Clinics in the UAE should note that their data is hosted outside the UAE.

Question 20

Who owns our data?

Accepted Answer

Your clinic does. Each clinic's data is kept apart from every other clinic's. We never sell it and never use it to train AI models.

Question 21

How is our data protected?

Accepted Answer

Encryption in transit and at rest, each clinic's data kept separate, two-factor sign-in available to every user (recommended for owners and administrators), a tamper-evident activity log and regular encrypted backups.

Question 22

Can we delete patient records?

Accepted Answer

No. Medical and financial records are evidence and must stay complete, so they can be archived — hidden from daily views — but never erased by the clinic or automatically.

Question 23

What happens to our data if we leave?

Accepted Answer

You can export your data at any time. After you close your account we keep it for 90 days so you can ask for a copy, then we delete it unless the law requires us to keep it.

Question 24

Is there a Data Processing Agreement?

Accepted Answer

Yes. It is part of our Terms and covers how we handle your patients' personal data for you.

Question 25

Do you use tracking cookies?

Accepted Answer

No. The app uses only the cookies it needs to work, such as keeping you signed in and remembering your language and branch. No advertising or tracking cookies.

Question 26

How do we get help?

Accepted Answer

Email support@maffeitech.com. Support is available on UAE business days.

Question 27

How do we report a security issue?

Accepted Answer

Email support@maffeitech.com and tell us privately. Please don't access other people's data or disrupt the service while investigating.

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