Current list
Railway
- What they do for us
- Application servers and database
- Patient information
- Yes — stored
- Location
- European Union (Netherlands)
Cloudflare
- What they do for us
- Network security, bot protection and file storage
- Patient information
- Passes through; uploaded files stored
- Location
- Global network
Vercel
- What they do for us
- Hosting of the web application
- Patient information
- Not stored
- Location
- Global network
Resend
- What they do for us
- Sending emails (sign-in codes, reminders, notices)
- Patient information
- Only what an email contains, such as a name or appointment time
- Location
- United States
Sentry
- What they do for us
- Error monitoring
- Patient information
- Removed from error reports as far as possible
- Location
- European Union
Stripe
- What they do for us
- Subscription payments
- Patient information
- No
- Location
- Global
Anthropic
- What they do for us
- AI features — only for clinics that switch them on
- Patient information
- Yes, when AI features are used
- Location
- United States
Meta Platforms (WhatsApp)
- What they do for us
- Sending appointment reminders by WhatsApp and receiving patients' Confirm or Cancel answers — only for clinics that switch WhatsApp on
- Patient information
- Only what a reminder contains: the patient's number and first name, the clinic and doctor, and the appointment time
- Location
- United States and other countries
| Provider | What they do for us | Patient information | Location |
|---|---|---|---|
| Railway | Application servers and database | Yes — stored | European Union (Netherlands) |
| Cloudflare | Network security, bot protection and file storage | Passes through; uploaded files stored | Global network |
| Vercel | Hosting of the web application | Not stored | Global network |
| Resend | Sending emails (sign-in codes, reminders, notices) | Only what an email contains, such as a name or appointment time | United States |
| Sentry | Error monitoring | Removed from error reports as far as possible | European Union |
| Stripe | Subscription payments | No | Global |
| Anthropic | AI features — only for clinics that switch them on | Yes, when AI features are used | United States |
| Meta Platforms (WhatsApp) | Sending appointment reminders by WhatsApp and receiving patients' Confirm or Cancel answers — only for clinics that switch WhatsApp on | Only what a reminder contains: the patient's number and first name, the clinic and doctor, and the appointment time | United States and other countries |
We give at least 30 days' notice before adding a new provider that will process clinic data. See the Data Processing Agreement, section 5.