1. About these Terms
These Terms of Service ("Terms") are a binding agreement between MaffeiTech Information Technology L.L.C, a company registered in Dubai, United Arab Emirates ("MaffeiTech", "we", "us"), and the clinic, medical practice or licensed practitioner that creates an account ("you", "the clinic"). They cover your use of MaffeiCare Plus, our clinic management software available at app.maffeicare.com (the "Service").
By accepting these Terms during sign-up, or by using the Service, you agree to them. The person who accepts confirms that they are authorised to bind the clinic.
These Terms include, by reference, our Privacy Policy, our Data Processing Agreement, our Security overview and our list of service providers (sub-processors). If these Terms and the Data Processing Agreement differ on how personal data is handled, the Data Processing Agreement prevails.
2. Who can use the Service, and verification
The Service is for licensed healthcare providers and their staff. At this time we accept clinics located in the United Arab Emirates, Jordan, Palestine and Israel.
Before a clinic can use the Service we verify it. You provide the clinic's details, the licence number and issuing authority, and documents such as the owner's identity document, licence to practise and clinic licence. We may approve, ask for corrections, or decline an application.
Your documents and licence details must stay accurate. We may ask for updated documents at any time, for example when a licence expires. At your request, or when you send us a new document, our team may upload documents or correct licence and contact details on your account. Every such change is recorded and the clinic owner is notified by email and in the app.
3. Accounts and security
- You decide who in your clinic gets an account and what each person can see and do (roles and permissions). You are responsible for the actions of the people you invite.
- Keep passwords and two-factor codes private. Two-factor authentication is available to everyone, and we strongly recommend that clinic owners and administrators switch it on.
- Tell us immediately at support@maffeitech.com if you suspect someone has accessed your account without permission.
- Every account holder must be at least the age of legal majority in their country.
4. Plans, free periods and fees
The plan, its features and its price are shown in the Service before you subscribe. We may offer a free period. When a free period or a paid subscription ends without renewal, your account becomes read-only: you can still see and export your data, but you cannot add new records until you choose a paid plan.
Fees are charged in advance through our payment provider. We do not store your full card details. Fees are not refundable, except where the law requires a refund.
Prices do not include taxes such as VAT. You pay the taxes that apply to you; where the law requires us to collect them, we add them to your invoice.
We will give you at least 30 days' notice before a price change applies to your subscription.
5. Your data, and records are kept as evidence
Your clinic's data belongs to you. For the patient information you enter, your clinic decides what is collected and why (you are the controller); we handle it only to provide the Service and on your instructions (we are the processor), as set out in the Data Processing Agreement.
Medical, financial and patient records are evidence and must stay complete. For this reason the Service does not let anyone at the clinic erase patient, clinical or financial records, and the Service never deletes them automatically. When you no longer want to see an item — for example a payment entered by mistake — you can archive it. Archived items are hidden from your daily views, remain stored, and stay in the audit history with who archived them, when and why.
- You are responsible for the accuracy of what your staff enter.
- You are responsible for informing your patients and obtaining any consent your country's law requires before you record or share their information.
- You are responsible for meeting the record-keeping rules that apply to your clinic, including how long medical records must be kept.
6. Export, closing your account and deletion
While your account is active you can export your data from the Service.
If you close your account or your subscription ends and is not renewed, we switch off your clinic's dashboard. We keep your data for 90 days after that so you can ask us for a copy. After 90 days, MaffeiTech deletes your clinic's data, unless the law requires us to keep it longer. You can ask us to delete it sooner. Deletion is done by our team on purpose and is recorded — never by an automatic process.
Before you close your account, export any records you are required by law to keep.
7. AI features (beta)
The Service includes optional AI features, such as an assistant that answers questions about your clinic. They are off by default and are switched on per clinic by MaffeiTech, on request.
When AI features are on and you use them, the information needed to answer your request — which can include patient information — is sent to our AI provider to produce the answer. Our provider does not use this information to train its models.
The AI assistant can give medical information, such as an analysis of lab results with possible causes and suggested next steps, to support your clinicians. This information is not a recommendation and can be wrong or incomplete. The doctor must check and follow up on everything, and do their own research, before acting on it. The AI helps the doctor; it does not replace the doctor. Your licensed professionals remain fully responsible for every clinical decision. You can ask us to switch AI features off at any time.
8. Acceptable use
You must not, and must not let anyone else:
- use the Service in breach of any law, or to store information you have no right to hold;
- upload malicious software, or try to access accounts, clinics or systems that are not yours;
- probe, scan, overload or reverse-engineer the Service (good-faith security reports are welcome — see the Security page);
- resell the Service or use it to provide services to anyone other than your own clinic.
9. Availability and support
We work to keep the Service available and to fix problems quickly, but it is provided "as available" and may sometimes be interrupted, including for maintenance.
Support is available by email at support@maffeitech.com on UAE business days.
10. Intellectual property
We own the Service and all software, designs and content we provide. During your subscription we give you a non-exclusive, non-transferable right to use the Service for your clinic. If you send us suggestions, we may use them without obligation to you.
11. Confidentiality
Each of us will keep the other's non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law.
12. Suspension and termination
You may close your account at any time. We may suspend or close an account if fees are unpaid, if these Terms are seriously breached, if a clinic's licence is no longer valid, or if we need to protect the Service, other clinics or patients. Where possible we will warn you first and give you time to fix the problem. Section 6 applies to your data after closure.
13. Disclaimers and limitation of liability
The Service is a record-keeping and management tool. Medical information from its AI features is decision support for licensed professionals, not a recommendation, and does not replace their own examination, research and professional judgement.
To the extent the law allows: we are not liable for indirect or consequential losses, lost profits or lost data that could have been avoided by exporting it; and our total liability under these Terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
14. Governing law and disputes
These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.
If a dispute arises, we will first try to resolve it in good faith within 30 days. If it is not resolved, it will be finally settled by arbitration administered by the Dubai International Arbitration Centre under its rules, by one arbitrator, seated in Dubai, in English.
15. Changes to these Terms
We may update these Terms. For important changes we will tell you by email or in the Service at least 30 days before they take effect. If you keep using the Service after that, the new Terms apply. The version you accepted is recorded with your account.
16. Language
These Terms are written in English. If we provide a translation, the English version prevails.
17. Contact
MaffeiTech Information Technology L.L.C, Dubai, United Arab Emirates. Email: support@maffeitech.com.